Frequently asked questions

There are several practical steps you should take if a loved one has passed away. Firstly, you must register the death within five days. Before you go to the register office, you will need to find your loved one’s NHS medical card or birth certificate or marriage certificate (if applicable), driving license, and proof of address - you must have at least two of these. This is so you can receive a certificate for burial or cremation (known as the Green Form) and a certificate of registration of death. Sadly, you will not be able to release the body from the mortuary until this formality is completed. You will also need to inform the government of your loved one’s death - you can see more on their website. This can be an incredibly confusing and upsetting process – at Legacy of Lives, we will be petitioning the government to digitalise this process, making it more efficient and transparent.

The funeral director you choose will be dependent on a number of factors – a suitable location, funeral costs and your budget, your loved one’s wishes, and services offered. Unfortunately, the funeral industry is largely unregulated – which means it can be difficult to find a funeral director if you’re not sure what to look for, the kinds of services you can get for your budget, or what to ask. That’s where we’re here to help: our funeral director comparison tool will provide you with competitive prices and quotes in less than 48 hours, saving you time on research and worry over costs.


If your loved one did not specify a particular funeral director they wanted to use, we would recommend choosing one that is a member of the National Association of Funeral Directors, or The National Society of Allied and Independent Funeral Directors (SAIF) - which you will be able to see on the Legacy of Lives comparison tool. You’ll be able to see our registered funeral directors’ latest reviews, locations, full price lists and the regulatory board(s) they are members of. There’s no need to make calls and discuss sensitive information while you and your family are grieving – with Legacy of Lives, you can find everything you need in one click from home.

We know that talking about death with our loved ones can be difficult – but planning ahead is important. With Legacy of Lives’ easy-to-use funeral planning tool, you can be prepared, plan a funeral and receive quotes from funeral directors in less than 48 hours, saving you time on research. Our planning tool allows you to safely store funeral wishes and important documents in one place – and is completely free. If you are in the early stages of planning, you might also find it helpful to take a look at the advice in our Help Guides to guide you through the process.

The average funeral cost for a basic funeral is £4,417 in the UK, according to a SunLife report. This includes fees for the cremation or burial, the funeral director, the doctor and the minister or celebrant. On top of this, there are also other funeral costs, like the send-off. However, although £4,417 is the national average, it is also worth noting that this cost can differ hugely depending on the type of funeral chosen, and where in the UK the funeral takes place. For example, London funerals tend to the most expensive – and cremations are a lower cost option than burials (on average, £1,117 less expensive – this is due to the cost of burial plots). You can learn more about detailed fees on our funeral costs page.

Yes, you can get help with funeral costs - and there are several charities that help with funeral costs. The UK government offers a scheme called a Funeral Expenses Payment, which can help towards these costs, and charities such as Leukaemia Care or the Child Funeral Charity can also help pay for a funeral. You can learn more about these options on our help with funeral costs page.

On average, a funeral takes around one to two weeks to arrange, but can be longer. How long it takes to arrange a funeral will depend on a variety of factors – for example, cremation tends to take place sooner than a burial, and a funeral will take place sooner if there are religious considerations (in Islam, the deceased needs to be buried in 24 hours). Seasonality is also something to keep in mind: most funerals tend to take place in winter, so finding an available date can take longer. We know that the time spent arranging a funeral is stressful – so at Legacy of Lives, we believe it’s important to speed this process up wherever possible, easing the stress of planning during the grieving process. Our planner gives you the tools to do this – start your plan today.

A funeral plan is a way of recording the kind of funeral you would like when you pass away - for example, a cremation or a burial, which kind of flowers, music, catering, and so on. This is so that your loved ones can organise a funeral faithful to your wishes. A funeral plan is often accompanied by a payment plan - either pre-paid in advance, or a monthly payment plan - with a funeral director so that the funeral can go ahead. You can start your plan with Legacy of Lives today.

There are a few options for making funeral plans for over 50s: these typically include over 50s funeral plans and over 50s life insurance. Life insurance is taken out as monthly payments, which can then be used to cover the cost of a funeral, or as money left for loved ones - while a funeral plan is more clearly dedicated to covering the costs of the funeral. This will also involve a pre-paid or monthly payment plan for its cost, and is usually paid to a funeral director. You can start your over 50s funeral plan with Legacy of Lives today.

There are several options for making funeral plans under 50. Many providers will specify a minimum age requirement of 50, but saving for a funeral is also an option for under 50s with certain funeral directors - with monthly installment plans of up to 25 years. If you are organising a funeral for a child, you are likely eligible for government financial support - see more on our page for help with funeral costs.

Discussing funeral plans with loved ones can be tricky – especially when you’re not sure which questions to ask, or what to consider. With the Legacy of Lives planner, these questions are laid out for you: which type of funeral you would like, where you would like the funeral to take place, transportation, readings, music, memorial brochures, and other send-off preferences. On this planner, you can also store important documents, memories, contacts, and funeral wishes all in one place. Start a plan for you or a loved one today.

The best way to plan your own funeral is to document your funeral wishes in a safe place, and to share these with your loved ones. This may be a will, or may be an online funeral plan. You can then explore funeral cost options depending on the kind of service you would like. You can start your plan with Legacy of Lives today, receive quotes, and set up an affordable payment plan for your budget.

  1. 'My Way' by Frank Sinatra
  2. 'Time To Say Goodbye' by Andrea Bocelli
  3. 'Over The Rainbow' by Eva Cassidy
  4. 'Wind Beneath My Wings' by Bette Midler
  5. 'Angels' by Robbie Williams
  6. 'Supermarket Flowers' by Ed Sheeran
  7. 'Unforgettable' by Nat King Cole
  8. 'You Raise Me Up' by Westlife
  9. 'We'll Meet Again' by Vera Lynn
  10. 'Always Look On The Bright Side Of Life' by Eric Idle - from Monty Python's Life of Brian

* According to Smooth FM

  1. 'Angels' by Robbie Williams
  2. 'You Raise Me Up' by Westlife
  3. 'Supermarket Flowers' by Ed Sheeran
  4. 'See You Again' by Wiz Khalifa
  5. 'Dancing Queen' by ABBA
  6. 'Lay Me Down' by Sam Smith
  7. 'Dancing In The Sky' by Dani and Lizzie
  8. 'Flying Without Wings' by Westlife
  9. ‘How Long Will I Love You' by Ellie Goulding
  10. 'Knocking On Heaven's Door' by Guns and Roses

* According to Smooth FM

  1. Inside the furnace of a steam train
  2. Putting them inside a firework
  3. Creating a tattoo
  4. Scattering during a skydive
  5. Sent up over the sea inside a balloon
  6. Putting them in a model aeroplane
  7. Taking them around the world
  8. Putting them inside a car so they can always travel with them
  9. Keeping them inside a rucksack so they could be carried everywhere
  10. Scattering at a USA baseball ground

According to a Gov UK survey and Co-Op Group.